Frequently Asked Questions

Can you create fully custom banners?

Yes! Every banner is custom-made. Share your event details, preferred colors, wording, and size, and I’ll create digital mockups for your approval before painting.

Can you match specific colors or themes?

Absolutely! I can match colors from photos, hex codes, Pantone swatches, or theme references. Send me your inspiration and I’ll design a banner that fits seamlessly with your celebration.

What information should I provide for a custom order?

• • Event date and type
• • Text/wording for the banner
• • Preferred colors or theme
• • Size requirements
• • Orientation (horizontal or vertical)
• • Any specific design elements
• • Budget range (optional)

How long does it take to make a banner?

Standard turnaround is 5–7 business days after design approval. Rush options (2–3 business days) are available for an additional fee. During peak seasons (graduation, holidays), please allow extra time.

Can I see the design before it’s painted?

Yes! You’ll receive 2–3 digital mockups by email. Once you approve the final design, production begins. This ensures your banner matches your vision before painting.

Do you offer rush orders?

Yes. Rush production is available for urgent events, typically adding $25–50 depending on size and complexity. Contact me with your timeline and I’ll confirm availability.

Do you offer free shipping?

Yes! Orders over $75 ship free within the U.S. Orders under $75 have a flat $8.95 shipping rate. I ship via USPS or UPS depending on size and destination.

How are banners packaged?

Each banner is carefully rolled, placed in a protective plastic sleeve to guard against moisture, and shipped in a sturdy 4" × 4" × 36" box. Every order also includes detailed care and hanging instructions to help you display your banner with ease.

Do you ship internationally?

Currently, I ship within the U.S. only. If you’re outside the U.S., contact me directly and we can discuss special arrangements.

What materials do you use?

I use premium vinyl and fabric, with fade-resistant inks for vibrant colors. Materials are selected based on your intended use—indoor, outdoor, or both.

Are the banners reusable?

Yes. With proper care, banners can be used multiple times. Store them rolled, not folded, and avoid prolonged exposure to harsh weather.

Can banners be used outdoors?

Banners are not water-resistant and are recommended for indoor display or limited outdoor use during short events.

How much do custom banners cost?

Prices vary by size and complexity. Most custom banners start at $45–65, with larger or more detailed designs priced higher. I’ll always provide a clear quote before starting.

What payment methods do you accept?

I accept major credit cards, PayPal, and Venmo. Full payment is required before production begins. For very large orders, payment plans can be arranged.

Do you offer bulk discounts?

Yes! Discounts are available for multiple banners or large orders. Contact me for a custom quote.

What if I’m not satisfied with my banner?

Your satisfaction matters! If there’s an error in production or the banner doesn’t match the approved proof, I’ll remake it free of charge. I work closely with you during design so you’re happy before production begins.

Do you offer refunds or exchanges?

Because each order is custom, refunds aren’t offered after design approval. However, if your banner is damaged or produced incorrectly, I’ll replace it at no cost.

What if my banner arrives damaged?

If shipping damage occurs, take photos and contact me immediately. I’ll work with the carrier and send a replacement banner at no cost to you.