Returns & Exchanges
We want you to love your banner. Here’s how we make that happen.
Return window
Eligible non‑custom items may be returned within 30 days of delivery in original condition. Start a return at Contact.
Custom & personalized
Custom items are made just for you and are not returnable, but if anything arrives damaged or incorrect, we’ll remake or refund — just reach out within 7 days.
Damages & issues
Inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can make it right.
Exchanges
Fastest way: return the item you have (if eligible) and make a separate purchase for the new item.
Refunds
We’ll notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method.